At Aurora Doors and Windows, we are dedicated to your satisfaction and strive to provide a seamless customer service experience. We understand that sometimes a product may not meet your expectations, and in such cases, we offer a straightforward refund policy.
You are welcome to return any parts within 30 days of the original purchase if you are not completely satisfied. If you receive an incorrect item due to an error on our part, you can return it in its original condition. We will promptly send the correct item without any additional charges, or provide a refund that includes the item’s price and any taxes paid.
Please be aware that a 25% restocking fee applies if you choose to return the original item and purchase a different part instead. Note also that the shipping charges initially incurred on your purchase are not refundable.
Additionally, we handle all parts and product returns at our dedicated returns center, which ensures that your requests are processed efficiently and accurately. For your convenience, refund requests can be made through our online portal or directly at our customer service center.
