Warranty
At Aurora Doors and Windows, we stand behind the exceptional quality of our products with a comprehensive lifetime warranty. As a trusted manufacturer of windows and doors in Chicago, we understand that your home is a significant investment. That’s why we offer industry-leading protection covering manufacturing defects, glass performance, and hardware durability.
Please review the detailed warranty terms below to understand your coverage. For questions about our warranty, submit an online form below or call us directly.
AURORA DOORS AND WINDOWS
PREMIUM LIMITED LIFETIME NON-TRANSFERABLE WARRANTYTHIS WARRANTY AGREEMENT (the “Agreement”) is made between Aurora Doors and Windows (“Company”) and the Purchaser identified below (“Purchaser”). This Agreement sets forth the terms and conditions under which the Company warrants its products to Purchaser.Certificate Number: _______________________________________________ [For Office Use]
I. PURCHASER AND PRODUCT INFORMATION
A. PURCHASER DETAILS
Name: ___________________________________
Installation Address: _________________________
City: __________________________ State: ________________ ZIP: ____________________
Contact: Phone: ______________________ Email: ___________________________________
B. PRODUCT DETAILS
Purchase Date: ________________
Installation Date: _______________
Products Installed:
Windows (Quantity): __________ Style/Series: ______________________________________
Doors (Quantity): __________ Style/Series: _________________________________________
Order Number: _____________________________
C. AUTHORIZED DEALER
Name: ___________________________________
Address: __________________________________
II. WARRANTY COVERAGE
A. LIFETIME STRUCTURAL WARRANTY
Company warrants to the original Purchaser, for residential use only, that its doors and windows will be free from material manufacturing defects in materials and workmanship that would render the product unsuitable for normal residential use.
B. LIMITED TERM WARRANTIES
Glass Components: Ten (10) years from the date of purchase against defects resulting in obstruction of vision caused by film formation, condensation, dust, or moisture within the sealed unit’s airspace.
Finish: Ten (10) years from the date of purchase against defects in materials and workmanship in painted or stained finishes.
Hardware: Five (5) years from the date of purchase or 750 openings, whichever occurs first.
* LABOR COSTS ARE EXPRESSLY EXCLUDED FROM ALL WARRANTY COVERAGE.
III. WARRANTY CLAIMS
A. CLAIM SUBMISSION
All claims must be submitted in writing to Company and must include:
Warranty certificate number.
Proof of purchase.
Detailed description of defect.
Supporting documentation (photographs).
Current contact information.
B. INSPECTION AND REMEDY
Company shall have reasonable time to inspect any alleged defect. Upon validation of the warranty claim, Company shall, at its sole discretion, either repair or replace the defective component.
IV. EXCLUSIONS AND LIMITATIONS
THIS WARRANTY SHALL NOT APPLY TO:
Damage from external forces including but not limited to:
Fire, acids, fumes.
Acts of God.
Vandalism, abuse.
Pet damage.
Building settlement.
Normal weathering, fading, or wear.
Units exceeding the manufacturer’s size limitations.
Commercial applications.
Condensation from environmental conditions.
V. DISPUTE RESOLUTION
Any dispute arising under this warranty shall be resolved through:
Direct negotiation.
If unsuccessful, mandatory mediation.
If needed, binding arbitration with a mutually selected arbitrator.
VI. GENERAL PROVISIONS
A. ENTIRE AGREEMENT
This document constitutes the entire warranty agreement between Company and Purchaser.
B. LIMITATION OF LIABILITY
Company’s liability under this warranty is limited to the repair or replacement of defective components. The company shall not be liable for incidental or consequential damages.
C. GOVERNING LAW
This warranty gives you specific legal rights; you may also have other rights which vary from state to state.
VII. ACKNOWLEDGMENT
By signing below, Purchaser acknowledges reading, understanding, and accepting all terms and conditions of this warranty.
Purchaser Signature: _______________________________________ Date: ______________
Dealer Signature: __________________________________________ Date: ______________
COMPANY CONTACT INFORMATION:
Aurora Doors and Windows
Phone: (847) 469-1544
Website: https://auroradoorsandwindows.com/
PREMIUM LIMITED LIFETIME NON-TRANSFERABLE WARRANTYTHIS WARRANTY AGREEMENT (the “Agreement”) is made between Aurora Doors and Windows (“Company”) and the Purchaser identified below (“Purchaser”). This Agreement sets forth the terms and conditions under which the Company warrants its products to Purchaser.Certificate Number: _______________________________________________ [For Office Use]
I. PURCHASER AND PRODUCT INFORMATION
A. PURCHASER DETAILS
Name: ___________________________________
Installation Address: _________________________
City: __________________________ State: ________________ ZIP: ____________________
Contact: Phone: ______________________ Email: ___________________________________
B. PRODUCT DETAILS
Purchase Date: ________________
Installation Date: _______________
Products Installed:
Windows (Quantity): __________ Style/Series: ______________________________________
Doors (Quantity): __________ Style/Series: _________________________________________
Order Number: _____________________________
C. AUTHORIZED DEALER
Name: ___________________________________
Address: __________________________________
II. WARRANTY COVERAGE
A. LIFETIME STRUCTURAL WARRANTY
Company warrants to the original Purchaser, for residential use only, that its doors and windows will be free from material manufacturing defects in materials and workmanship that would render the product unsuitable for normal residential use.
B. LIMITED TERM WARRANTIES
Glass Components: Ten (10) years from the date of purchase against defects resulting in obstruction of vision caused by film formation, condensation, dust, or moisture within the sealed unit’s airspace.
Finish: Ten (10) years from the date of purchase against defects in materials and workmanship in painted or stained finishes.
Hardware: Five (5) years from the date of purchase or 750 openings, whichever occurs first.
* LABOR COSTS ARE EXPRESSLY EXCLUDED FROM ALL WARRANTY COVERAGE.
III. WARRANTY CLAIMS
A. CLAIM SUBMISSION
All claims must be submitted in writing to Company and must include:
Warranty certificate number.
Proof of purchase.
Detailed description of defect.
Supporting documentation (photographs).
Current contact information.
B. INSPECTION AND REMEDY
Company shall have reasonable time to inspect any alleged defect. Upon validation of the warranty claim, Company shall, at its sole discretion, either repair or replace the defective component.
IV. EXCLUSIONS AND LIMITATIONS
THIS WARRANTY SHALL NOT APPLY TO:
Damage from external forces including but not limited to:
Fire, acids, fumes.
Acts of God.
Vandalism, abuse.
Pet damage.
Building settlement.
Normal weathering, fading, or wear.
Units exceeding the manufacturer’s size limitations.
Commercial applications.
Condensation from environmental conditions.
V. DISPUTE RESOLUTION
Any dispute arising under this warranty shall be resolved through:
Direct negotiation.
If unsuccessful, mandatory mediation.
If needed, binding arbitration with a mutually selected arbitrator.
VI. GENERAL PROVISIONS
A. ENTIRE AGREEMENT
This document constitutes the entire warranty agreement between Company and Purchaser.
B. LIMITATION OF LIABILITY
Company’s liability under this warranty is limited to the repair or replacement of defective components. The company shall not be liable for incidental or consequential damages.
C. GOVERNING LAW
This warranty gives you specific legal rights; you may also have other rights which vary from state to state.
VII. ACKNOWLEDGMENT
By signing below, Purchaser acknowledges reading, understanding, and accepting all terms and conditions of this warranty.
Purchaser Signature: _______________________________________ Date: ______________
Dealer Signature: __________________________________________ Date: ______________
COMPANY CONTACT INFORMATION:
Aurora Doors and Windows
Phone: (847) 469-1544
Website: https://auroradoorsandwindows.com/
